WHAT ARE THE CHALLENGES FACED BY SERVICE COMPANIES

October 14, 2009 · No Comments

WHAT ARE THE CHALLENGES FACED BY SERVICE COMPANIES WHEN USING THE TELEPHONE

Difficulties in leaving a full explanation on a short voice mail

How many times have you been cut off by an untimely “beep” in the middle of delivering a lengthy, detailed phone message?

Often, when leaving a message, a caller is rushed and trying to impart too much information. On top of those pressures, he doesn’t know whether the voice mail has a time limit. This situation is especially important in business calls to customers.

Rather than giving long descriptions and overly-detailed information, I prefer that Fox employees leave voice mail messages that indicate the need for one-on-one phone conversations.

Courtesy, clarity, and cooperation are vital to creating successful messages as well as conversations. If a second phone call is necessary along with a second voice mail message, courtesy must be maintained and a sense of urgency must be imparted.